Robert “Bob” Palmer Jr

Phone: (706) 951-2111

E-mail: robert.t.palmer@leidos.com

 

Robert “Bob” Palmer Jr

607 Chandler Court

Evans, GA 30908

Phone: (706) 951-2111

E-mail: robert.t.palmer@leidos.com

 

PROFESSIONAL SUMMARY

·         Senior IT hardware and infrastructure professional with 13 years experience in the US Army Intelligence community

·         Top Secret / SCI security clearance with Counter Intelligence (CI) Polygraph

·         DOD 8570 Certified (Security+ CE; A+ CE, Server+ CE)

·         Demonstrated knowledge of IT principles, concepts, and methods; e.g., hardware and infrastructure project planning, execution, and maintenance; desktop and user support; network administration; Active Directory account management, data storage, project design and implementation.

·         Excellent organizational, time-management, communication, and people skills

·         Exemplary project, presentation, facilitation, and leadership development skills

·         Ability to work under pressure within established time constraints and meet deadlines/objectives

 

 

PROFESSIONAL EXPERIENCE

Senior Hardware Technician / Desktop Support Specialist (3/2013-Present)

Leidos – Camp Arifjan, Kuwait

Shift lead supporting 150+  ARCENT Intelligence users on multiple networks at multiple sites in Kuwait.  Provide Tier I desktop, hardware, and network administration support and troubleshooting on multiple networks.  Provide subject matter expertise on infrastructure and power requirements and projects, including both copper and fiber cabling, power distribution, and required facility upgrades.  Consult with military and contract leadership on SCIF physical security and maintenance requirements.  Apply in-depth knowledge of Active Directory, DHCP, Windows desktop and server platforms, Ghost, and SCCM in support of customer requests for service and requirements, including exercise surge support.  Maintain legacy and new network switches and client systems as needed.  Document solutions to problems within tracking system and maintains diagrams and inventories of current infrastructure.  Provide training and oversight to junior technicians.  Report unresolved problems to Tier II support as required. 

 

Lead ITS Installer/SR. Hardware Technician (9/2011-3/2013)

SAIC – Ft. Gordon, GA

Test, troubleshoot, install and configure desk top computers and network equipment for the Top Secret and Sensitive Compartmented Information (TS/SCI) Local Area Network (LAN)/ Wide Area Networks (WAN) for the 513th MI BDE. Provide leadership to Hardware Support Desk staff.  Analyze service request tickets for immediate solutions customer problems.  Provide technical and end user support for desk top automation systems and network equipment. Install and maintain network cabling and infrastructure, to include Protective Distribution Systems (PDS) for classified networks, telecommunication rooms, and data-farms & server rooms. Develop network infrastructure solutions submitted by the Engineer Change Proposal Process, including design drawings, cable schedules, and Bills of Material (BOM).  Maintain legacy and new network servers, switches, and client systems as needed. Document solutions to problems and maintains current diagrams and inventories of equipment.   Inventory assigned tools and test equipment and manage bench stocks.  Report unresolved problems to supervisor.  Mentor and train coworkers on new equipment and solutions to IT problems.

 

 

Field Service Technician / Hardware Technician (1/2010 – 9/2011)

General Dynamics IT – Ft. Gordon, GA

Provide technical support for computer hardware, networks, account administrations and implementation of new equipment. Perform baseline software loads for new computers, install and configure for customer use. Perform administrative functions for active directory including creating and updating both user and computer accounts. Replace, install, test and maintain network hardware such as printers, digital senders, servers, scanners and software packages on various personal computer operating systems and networks.

 

Technical Support Specialist (9/2008 – 1/2010)

General Dynamics IT – Baghdad, Iraq

Hardware Technician/Infrastructure/Net Ops - Maintenance on all IT related hardware in support of CJ2 RS. Installation and break/fix of fiber optic cable, CAT5, COAX, and Twisted pair phones. Cable TV distribution design, floor plan design and installation, Daily break/fix trouble shooting. Outdoor (long haul) backbone infrastructure. Video Wall installation and maintenance, audio and recording equipment, security systems, antenna installation. VoIP configuration, Network Switch installation, equipment rack design

 

Technical Support Specialist (9/2005 – 9/2008)

General Dynamics IT – Ft. Gordon, GA

Installer Technician - Installation and maintenance of fiber optic cable, CAT5, COAX, and Twisted pair phones. Cable TV distribution design and implementation, floor plan design and installation, Daily break/fix and trouble shooting of network infrastructure, workstation configuration, Free to Air Satellite and CCTV design, installation, and maintenance. Outdoor (long haul) Single Mode Fiber optic installation.

 

Signals Intelligence Analyst (8/2001 – 8/2005)

United States Army – Ft. Gordon, GA

Provide real-time and long term signals intelligence in support of OIF/OEF

Deployed to Kuwait/Iraq in support of OIF – Veteran of Foreign Wars

Honorable Discharge – 8/5/2005

 

 

CERTIFICATION, TRAINING, AND EDUCATION

Comp TIA Server+ (8/2013)

Comp TIA Sec+ CE (7/2013)

Comp TIA A+  CE (6/2013)

ITIL V3 Foundation (6/2010)

Planar Video Wall installation, maintenance, and design (6/2009)

SBCA Single and Multi unit satellite install and design (4/2007)

Advanced Fiber Optic Technician, FOA (9/2005)

Graduate of Signals Intelligence Analyst Training (2001-2002)

Laurel Highlands Senior High (1997-2001)